Hi there

Welcome Guest
We typically reply within minutes
James
Hello! James here from Support team,this is sample text. Original text will display as per app dashboard settings

Outin Warranty T&C

Kitchenrule is the official distributor of Outin products in Lebanon and Syria.
The Nano Portable Espresso Machine sold by Kitchenrule comes with a 12-month limited warranty. If you experience any problems with your portable espresso machine, please contact us on +9611811393 or email us at outin@kitchenrulelb.com to start the warranty claim process. 

Our technical team will inspect the machine and work with you to determine the proper solution to the issue and the best way to fix it. If your espresso machine experiences any damage due to part quality issues, we will send your machine for repair; and if the damage cannot be repaired we will send you a brand new machine. However, man-made damage (like dropping the device) or a misuse (like overcharging) cannot be compensated.

Shipping

Kitchenrule will send a delivery personnel to collect the defective espresso machine and send you the fixed/replaced one free of charge.

Terms

  • You are required to provide a photo/video evidence of the issue.
  • You are required to keep the original box, as we will not accept any return without the original packaging.
  • You are required to provide us with a receipt or proof of purchase.
  • In case a new machine is granted, it will be under warranty for the remaining term of the first purchased machine.
  • In the event of a replacement, we will send a new machine with the same color of your initial damaged machine. In case the said color is out of stock, you can request another color or wait until the next batch of shipment.

Returns

The Nano Portable Espresso Machine is non-refundable and cannot be exchanged with any other product from Kitchenrule's.